gorblox Account & Payment FAQ

To reset your password, visit the login page and click "Forgot password?" Enter the email address or username associated with your gorblox account. We will send a password-reset link to your registered email. Click the link, create a new password, and confirm. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. For security, password-reset links expire after a set period — if yours has expired, request a new one.

When you register on gorblox, we ask for your full name, email address, date of birth, mobile phone number, and a username and password of your choice. You will also confirm that you are of legal age and that you have read our terms. After registration, your account is active and you can log in immediately. Before you make a deposit, we may ask you to verify your identity by providing a copy of your ID and proof of address — this is part of our anti-money-laundering process and helps protect your account.

We at gorblox provide several account-control tools in your settings. You can update your email, phone number, and password at any time. You can also Account controls, review your transaction history, and manage your notification preferences. If you wish to close your account temporarily or permanently, you can request this through your account settings — our support team will process your request and confirm the outcome. All these tools are designed to give you control over your account and how you use gorblox.

Deposit fees depend on your payment method. e-wallet, mobile banking, local payment, online payment, and e-wallet typically charge no deposit fee on gorblox. mobile banking transfers and bank virtual accounts (local payment, online payment, e-wallet, mobile banking) also carry no deposit fee. Withdrawal fees vary by method — e-wallet withdrawals are often fee-free, while bank transfers may incur a small processing charge. The exact fee is shown to you before you confirm a withdrawal. We recommend checking the fee schedule in your account settings or contacting support if you have questions about a specific payment method.

Yes, we at gorblox support all four major Indonesian banks. When you choose to deposit via local payment, online payment, e-wallet, or mobile banking, we generate a unique virtual account number for your gorblox account. You transfer funds from your personal bank account to this virtual account using your bank's mobile app or online banking. The deposit is credited to your gorblox balance once the transfer is confirmed by the bank — this typically takes a few minutes during business hours. For withdrawals, funds are returned to the same bank account you used for deposit. Keep your virtual account number safe and do not share it with others.

Our weekly cashback offer is calculated based on your net losses during the week — the difference between your total stakes and your total winnings across all games on gorblox. At the end of each week, if you have a net loss, a cashback amount is credited to your account automatically. The cashback percentage and minimum loss threshold are shown in the promotions section of your account. Cashback is subject to terms — for example, you may need to meet a minimum activity level or the offer may apply only to certain game categories. Check the full terms in your account or contact support for details specific to your situation.

We at gorblox aim to respond to support queries within a standard timeframe — typically within a few hours during business hours, and within one business day for queries received outside business hours. Response time may vary depending on the complexity of your question and the volume of queries we receive. For urgent issues such as account access problems or suspected fraud, we prioritize your request. You can contact support via email or through the contact form on our website. When you reach out, include your account username and a clear description of your issue so we can assist you more quickly.

Before you start using gorblox, we recommend reading our Terms and conditions page, which covers account use, deposit and withdrawal rules, and dispute resolution. For specific game rules, each game category on gorblox — football betting, live-dealer tables, slots, and esports — has its own rule sheet accessible from the game lobby. Football betting rules explain how odds are calculated and how bets are settled for Liga 1, Piala AFF, Champions League, and other tournaments. Live-dealer rules cover table limits, hand rankings, and payout structures. Slot rules explain RTP (return to player) and how bonus features work. Take time to read these before placing your first bet.

Football odds on gorblox reflect the probability of an outcome — win, draw, or loss — adjusted for our margin. Odds are set by our trading team based on team form, injury news, historical performance, and market movement. Odds change in real time as more bets are placed and new information emerges. When you place a bet, the odds shown at that moment are locked in — if odds move after you confirm your bet, your original odds apply. For live betting during a match, odds update continuously based on the score and time remaining. All odds are displayed in decimal format. If you are unsure how to read odds or calculate potential returns, our support team can explain.

Our live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger — are streamed in real time from our studios. You see a live dealer and other players at the table on your screen. You place bets using your mouse or touch screen, and the dealer executes the game. All outcomes are determined by the physical cards dealt or the wheel spun — no random-number generator is involved. Chat is available so you can interact with the dealer and other players. Table limits vary by game and time of day. You can join or leave a table at any time between rounds. Our live-dealer sessions run continuously throughout the day.

We at gorblox use industry-standard encryption to protect your account credentials and payment information. Your password is hashed and never stored in plain text. Payment data is encrypted in transit and handled by trusted payment processors — we do not store your full card or bank details on our servers. Your account is protected by login verification and, if you enable it, two-factor authentication. We monitor accounts for suspicious activity and will alert you if we detect unusual access. If you suspect your account has been compromised, change your password immediately and contact our support team. For more details, read our Privacy policy

Our services are available only where local law permits. Users are responsible for verifying that access and use of gorblox comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether gorblox is available in your location, contact our support team or consult your local regulations. By creating an account on gorblox, you confirm that you are accessing our platform from a jurisdiction where it is legal to do so. We reserve the right to restrict or close accounts if we determine that a user is accessing gorblox from a prohibited jurisdiction.